SYS is transitioning to managed Apple Accounts for all ORCA MacBooks. The benefits include improved data security, more reliable device recovery options, and a seamless device trade-in or return in the future. Setup should be completed in a few moments.
Managed Apple Accounts will be enabled on Thursday, September 3rd. To begin the process, please check your Apple Account on your MacBook and follow instructions for the applicable scenario below. You can view this account in System Settings by selecting “Apple Account” at the top-left sidebar.
If you have already created an Apple Account with your ORCA email…
You will receive an email notification to either choose a new primary email address to continue using your Apple Account as a personal (unmanaged) account, or transfer the personal Apple Account and its data to the organization (converting it into a managed Apple Account). Please choose the second option to transfer the account and its data to the organization.
The email will include instructions on how to transfer your account. This must be completed within 30 days. If the transfer is not made within 30 days, the Apple Account will remain an unmanaged account and will receive an automatically assigned account name.
If you are logged in to a personal Apple Account…
Please log out of your personal account, and create a new apple account using your @oregoncharter.org email address. Here are instructions for signing out of your personal account and for creating a new account. The new Apple Account that you create will be automatically managed by the organization.
If you are not logged in to any Apple Account…
If you are not logged in to an apple account, please follow the instructions for creating a new account. The new Apple Account that you create will be automatically managed by the organization.
Supporting Apple Account Transfers
Support for transferring an apple account to the organization can be found here.
If you have any trouble understanding which scenario applies to you, open system settings and go to “Apple account” at the top left sidebar. If you are signed in to an @oregoncharter.org email, you should get an email with instructions on transferring. If you are logged in to a personal account, you should instead create a new, managed account. If you are not logged in at all, they should create a new, managed account.
If you are unable to transfer their account, it is likely because the account uses one of the following:
If so, please attempt to removing/disabling that specific service. Otherwise email us for support.
If you are unable to transfer your account
You can email the help desk at any time with technical support questions. You can reach out by emailing us directly at helpdesk@syseducation.org. We will get back to you as soon as we are able.