If something isn't working properly with Google Voice one of the first things you should try is clearing your cache and cookies to fix the issue. Checking to see if there are any Google Chrome updates would be another option.
If you are using the app on a phone, we would suggest switching over to the Chrome browser instead as it is easier to troubleshoot.
If you continue to run into issues please visit the Google Voice Help Portal for direct support.
Here is a helpful guide on Setting up Google Voice.
If you are still running into issues with Google Voice, you can always reach out to the Tech Team for further assistance. The following article includes details on how to get support: