If you're receiving an error message similar to the one below when trying to login to your Live Class, this means that you are not logged into the Zoom app when trying to join your meeting. For safety, only users with a student email account can join class Zoom meetings, so you need to be logged in before you can join a meeting. To fix this error, follow the steps below:
- Click the prompt to "Sign in" or "Switch Account"
- Follow the steps here to log into Zoom with SSO.
- If you are still unable to join the meeting, close out of the Zoom app and follow along here for how to log in again. Then, join the meeting from Canvas again.
Still having trouble?
If you're still having difficulty logging into Zoom, please reach out to our technical support team through one of the channels in this guide article:
How do I get technical support?