If you get locked out of your Pearson account for your e-textbook, please follow the steps below to get help logging back in:
- Go to this link to reset your password:
Pearson Password Reset - If you set up a recovery phone number in your Pearson account, select the "Text Message" option to have a verification code sent to your phone so that you can reset your password.
- If you didn't set up a phone number account, use the "Email" option, and enter your email address, making sure to include the full "@student.oregoncharter.org" at the end of your email.
- Select the option to "Send Email."
- Once you have sent the email, please send an email to helpdesk@oregoncharter.org specifying that you are trying to reset your Pearson account password, and that you have already sent the password reset email.
- The Tech Team will manually approve the email from Pearson so that it appears in your Gmail inbox. Please check your Gmail for a response to the email you sent.
- Once you receive a reply from the Tech Team, check your inbox for the Pearson password reset email, and follow the instructions within to reset your password.
If you have any questions about this process, or if there is anything else we can help with, please don't hesitate to reach out to the Tech Team.