Teachers and students have reported experiencing duplicate messages in the Canvas Inbox. This issue occurs when teachers compose and send a message in the Canvas Inbox, but the system does not confirm that the message has been sent. As a result, teachers click "Send" again, which causes multiple copies of the same message to be sent to students. Sometimes, teachers cannot see the message in their Sent folder immediately after sending, which adds to the confusion.
This issue has been reported to Instructure Support and we are awaiting further updates. Teachers and students will be notified once a resolution has been implemented.
If you experience this issue, please document the occurrence (time, message recipient, and any errors) and report it to the IT department for further assistance.
Thank you for your patience as we work with Canvas to resolve this issue!
Update: Instructure Support deployed a fix on 01/10/2025. Issue is now resolved.