If a user's full name in Google changes, their display name in Zoom will not automatically update on its own. In Zoom, users will see their display name greyed out without an option to edit the field. The full name in Google only passes back to Zoom when a user signs out of Zoom and then back into Zoom using SSO.
Updating your Zoom Display Name
In order for the name change to be reflected in Zoom, you must fully log out of Zoom. This includes mobile devices as well.
- For Staff: Log into your Zoom account by visiting the login portal at: https://oregoncharter.zoom.us/.
- For Students: Follow the directions listed in this guide article: How do I log in to Zoom using SSO as a student?
You should be able to visit the "profile" tab on the left of your screen and see the name change take effect. (This process might take a few times to "stick". Please try logging out and logging back in a few times until you see the change occur.)
If none of the above steps seem to work, we suggest clearing your cache to ensure no websites are still holding on to previous site activity data. (Please make sure you set your cache clearing time parameters to "All Time") You can visit the support article here for more on how to clear your cache: How can I clear my cache and cookies in Google Chrome?
And that's it! If you have any further questions or need assistance, please reach out to the Tech support team.
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