If you are a parent trying to set up an Observer account on a phone or tablet, you may have seen the following error message -- "Not a parent? We couldn't find any students associated with this account".
This is a known error message that Canvas shows when a term is not currently live yet. Logging into an Observer account through a browser will still work. Unfortunately, until the term begins, the mobile app won't display student information.
Still not working?
If you're receiving this error message during an active term or your not able to login to your Observer account in a browser, please reach out to our support team for further assistance.
How do I get technical support?
You can also check out our Observer Day in the Life course for a more in depth look into Observer Accounts.